Privacy Policy lkb8 – Data Protection & Personal Information

1Introduction & Scope of This Policy

This Privacy Policy is published by lkb8 and applies to all players, visitors, and users who access the lkb8 platform via the website lkb8.fun or our mobile app. This document explains what information we collect, the purposes for collecting it, how we use it, and the rights you hold regarding your personal data.

By registering an account or continuing to use the lkb8 platform, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services and to contact the support team to close your account.

2Information We Collect

Lkb8 only collects information that is strictly necessary to provide you with a safe, seamless and quality service. We do not collect excessive or irrelevant data. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, mobile number, email address, and password created when opening an account.
• Identity Verification (KYC) Information: A copy of your MyKad, passport or valid government-issued ID, an identity verification selfie, and a bank statement for account verification and withdrawal processing.
• Financial Information: Bank account number, account holder name, and payment method details (DuitNow, FPX, e-wallet) registered for deposit and withdrawal purposes.
• Communications: Any messages, complaints, requests or feedback you send to the lkb8 support team via Live Chat, email or other channels.

2.2 Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, language settings and time zone.
• Usage Data: Pages visited, games played, session duration, transaction records, betting history, and platform usage patterns.
• Cookies: lkb8 uses cookies to improve user experience, save login preferences and analyse website traffic. You can manage cookie settings through your web browser, although this may affect certain functions on the platform.

3How We Use Your Information

Every piece of information we collect is used for legitimate and specific purposes. lkb8 will not use your data for any purpose not stated here without obtaining your consent first.

• Account Management: To create, verify and manage your player account, and to process account-related requests such as password resets.
• Transaction Processing: To process deposits, withdrawals and all financial transactions on the platform securely and accurately.
• Legal Compliance: To fulfil legal obligations including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements set by Malaysian authorities.
• Platform Security: To detect and prevent fraud, hacking, money laundering and any other illegal activity that threatens the security of the platform and other players.
• Customer Support: To respond to your enquiries, complaints and requests for assistance accurately and effectively.
• Product Communications: To send information about promotions, platform updates, policy changes and exclusive offers — subject to the communication preferences you set in your account.
• Platform Improvements: To analyse usage patterns for the purpose of improving user experience, platform performance and the development of new features.
• Responsible Gaming: To monitor gaming patterns and identify players who may need assistance, as part of our responsible gaming program.

4Information Sharing With Third Parties

Lkb8 does not sell or rent your personal information to any third party for marketing purposes. However, there are specific situations where we need to share your information with other parties:

• Service Providers: Companies that help us operate the platform — including IT infrastructure providers, payment processors, identity verification services and customer support providers. All parties are bound by strict confidentiality agreements and may only use your data for the specified purposes.
• Legal Requirements: lkb8 will disclose information to government authorities, law enforcement bodies or courts when required to do so by Malaysian law or a valid court order.
• Interest Protection: In situations involving serious threats to platform security, large-scale fraud, or the protection of other players, lkb8 reserves the right to disclose relevant information to the appropriate parties.
• Business Restructuring: In the event of a merger, acquisition or sale of lkb8 assets, user information may be transferred as part of that process. You will be notified in advance via an in-platform notification.

5Data Security & Protection Measures

Lkb8 continuously invests in enterprise-grade security infrastructure to ensure your personal and financial data is fully protected. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All data transmitted between your browser and lkb8's servers is encrypted using the latest TLS protocol.
• Multi-Layer Firewall: Our servers are protected by multi-layered firewall systems that monitor and block unauthorised access in real time.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of security to their account — available directly in your account settings.
• Internal Access Controls: Only authorized lkb8 personnel may access player personal data, and only to the extent required for their role. All access is logged and monitored.
• Regular Security Audits: lkb8 conducts regular security audits and penetration testing to identify and patch any system vulnerabilities.
• Secure Password Storage: Passwords are stored in hashed form that cannot be decrypted, meaning even lkb8 staff cannot view your original password.

6Your Rights Regarding Personal Data

As an lkb8 player, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. To exercise any of these rights, please contact the lkb8 support team via Live Chat or email.

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your data.
• Right to Withdraw Consent: For data processed based on your consent, you may withdraw that consent at any time. This does not affect the validity of processing carried out prior to withdrawal.
• Right to Complain: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated.
• Right to Erasure: You may request deletion of your account and personal data, subject to our legal obligations to retain certain records (such as financial records for a minimum of 7 years).

7International Data Transfers

In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia — particularly when using services provided by international cloud infrastructure providers. When such transfers occur, lkb8 ensures:

• The receiving country or entity provides a level of data protection equivalent to or higher than Malaysian law.
• Legally binding data transfer agreements are in place with all recipient parties.
• Your data is transferred exclusively through encrypted, secure channels.

8Cookie Policy

Lkb8 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language selection, interface display, and other settings for a smoother experience on return visits.
• Analytics Cookies: Helps us understand how players interact with the platform for continuous improvement purposes. This data is processed in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect player accounts.

You can manage cookie settings through your browser. However, disabling essential cookies may affect your login functionality and gaming experience.

9Update This Privacy Policy

Lkb8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to you via:

• In-platform notifications on lkb8 at least 7 days before changes take effect.
• To your registered email address.
• A prominent notice on the lkb8.fun homepage.

Continued use of the lkb8 platform after the effective date of any changes constitutes acceptance of the updated terms. The last updated date of this document is always displayed at the top of this page.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding the lkb8 Privacy Policy or the processing of your personal data, our Privacy & Data Protection team is ready to assist:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Email: Send your enquiry to [email protected] — we will respond within 2 business days.